We are able to provide these services within agile delivery environments, and the service we deliver is transparent, provides the highest degree of reliability, accountability, and security whilst maintaining cost effectiveness to the client.
The Database Administration services provide 24x7 support of production databases, and as required support of development, and test and pre-production databases. In addition to the typical day to day administrative or maintenance activities, production databases are continuously monitored to detect potential problems in order to proactively address issues before service is affected.
The service also pro-actively applies security patches, tunes production database environments, rapidly responds to critical issues, ensures backup and recovery capabilities, prevents database outages, and works directly with the client to solve database issues. Included in the service is the upgrade to new releases as requested by the client or as needed to avoid being out of commercial support.
Description of Services
Planning – The service provided by Tangent International will assist the client by reviewing plans pertaining to database capacity, performance, backups and testing, and will make appropriate recommendations to ensure adherence to best practices. Installation and Deployment – The service provided by Tangent International is responsible for verifying database function and backups upon deployment and when changes are applied. The client is responsible for verifying application functionality. Ongoing Support - The Database Administration service provided by Tangent International includes the following activities and tasks as part of ongoing support:
- Client Access Portal
- 24 x 7 Monitoring and Alerting
- Database Service Desk
- Database Metrics and Reporting
- Service Level Agreements
- Database Backup & Recovery
- Storage Management
- Data (Schema) Management
- Patch Management
- Database Management
- User Management & Security
- Problem Detection and Resolution
- Performance Tuning
- Database Upgrades
- Failed Jobs